I started Citronix Tech Services almost 10 years ago in my parent’s garage in South Florida. I was sick of the IT office grind and I struck out on my own. The citrus-based name and logo were inspired by sunny South Florida.
Like many Texas transplants will tell you, I got here as fast as I could. I moved to Houston in 2006 and brought Citronix with me. Coming here was an amazing move for both Citronix and myself. I have grown to love Houston more than I could have imagined and I have put my roots down here.
Today, work is very different for me than it was 10 years ago. Houston’s unique economy helps small business thrive in great numbers and my focus gradually shifted from home users to small businesses. While I will always appreciate my private clients, I have come to love the opportunities for creativity and unique problem solving that working with Houston’s small businesses has brought me. My clients include tax assessors, leather repair shops, spas, and realtors. From well-staffed law firms to individual lawyers, I’ve helped businesses of all sizes.
Today on 7/13, (unofficial) Houston Day, I am relaunching my business as 713 IT Support, with a renewed focus on Houston’s amazing small businesses. All of you who are making this amazing city thrive, I want to get to know your business too. Big or small, I have the solutions you need.
My favorite thing aspect of the rebranding is that everything you need to know is right there in the name. When you need IT support in Houston, call (713) IT-SUPPORT.
What’s your business’ story? What are your goals and dreams? I have helped many of my clients turn their IT problems into IT solutions and I want to help you, too.
I did an interview with KHOU the other day for a piece on the lawsuit mentioned earlier and how it was progressing. They were at my lab for an hour or so and ended up using about 15 seconds of footage.
Like the video says, computer repair work isn’t the most glamorous work, but it’s what I love to do. Give me a call and I’ll show you!
Link to the news article: New law may require computer techs to be private investigators
Link to the video footage: KHOU Video
Here’s another quick picture someone at IJ snapped of me outside the Austin courthouse. I felt bad for everyone out there in wool suits, the linen was very nice to me that day.
I was in Austin last week with Mike Rife of AustinPCTech and Thane Hayhurst of iTalent Consulting Group and we filed a lawsuit, with the help of the Institute for Justice (IJ), against the State of Texas for a law they recently passed requiring computer repair technicians to hold private investigator’s licenses for a lot of the computer work we do. I wrote about the law a month ago and will spare you the details here.
In short, the state of Texas passed a law that would computer repair technicians to have a private investigator’s license to perform many kinds of computer work. The license requires a criminal justice degree or a 3 year apprenticeship, and failure to comply carries a penalty of up to one year in prison and $14,000 in fines for both the repair tech and the customer. Requiring computer repair technicians to hold these licenses would put many smaller repair shops out of business.
With the help of IJ, Rife, Hayhurst, a PC repair customer, and I are suing the state of Texas to have the law repealed or have its scope restricted.
Here are some links to news and articles about this case on TV and around the web:
If you find any other coverage of this on the web, please post it in the comments. I’d love to see it. As always, I’ll be updating this blog with news as it happens, so check back regularly, or subscribe to the RSS feed!
“Magnum PI? More like Magnum PC, get my lawyer on the phone!”
I wrote a few weeks ago about a new law that would require Texas computer repair shops to get private investigator’s licenses in order to do many types of computer work. While no one has been prosecuted under this new rule, the first “victim” of the Texas Private Security Bureau might come sooner than we think.
Professional locksmiths also require licenses from the Texas Private Security Bureau (a division of the Texas Department of Public Safety). There are still many unlicensed locksmiths out there, and the DPS is having none of it. They are proud to have been running sting operations against locksmiths to find, arrest, and fine unlicensed locksmiths.
The DPS will call out a locksmith for a spurious claim, have them perform the work, then ask to see their license. If the locksmith cannot produce his license, then he is arrested and fined by the DPS officers standing by. A local paper has an article about such a sting operation here, towards the bottom of the page. Similar stings have been occurring in California as well.
The Texas Locksmiths Association put out this PDF newsletter with the following feathers in its hat.
In Houston this past May, the DPS put together a sting operation targeting locksmiths who were defrauding the public. This operation took months of work to put together with the Harris County District Attorney’s Office calling most of the shots. The outcome was: two people were jailed, one of the two was deported and three others had their ID checked but were let go. I hope this company and any others like them will get the picture that Texas is no place to defraud the public.
Your tax dollars at work, folks. “Defrauding the public” is one thing, and failure to comply with a complex and expensive licensing scheme is another. Hardworking, honest professionals are having their livelihoods taken away for not following, or simply being unaware of, this draconian licensing requirement.
These kinds of sting operations may come all too soon to the “unlicensed” computer repair businesses of Texas. Imagine being called out to clean a virus, or report on the surfing habits of a company’s employee and leaving the office in handcuffs. This is the reality that PC techs may face in the future if something is not done to rein in the Texas Private Security Bureau.
In this day of MySpace, FaceBook, and GMail, digging up dirt on someone takes little more than guessing the name of their dog. Private Investigators, who long to return to the good old days of going through someone’s trash, staking out a house while leaving the tell-tale pile of cigarette butts, and wearing jackets with elbow patches, find that as more and more people move their “dirt” online, their breed of investigation is dying out.
In an attempt to regulate this obsolescence, the Texas Private Security Bureau, lobbied heavily by Private Investigator interests, has passed into law an update to the Private Security Act (HB 2833) which brings computer investigations under the umbrella of investigations that would require a private investigator license. Here is a section of bill in question, the new addition that affects computer investigations in bold:
Sec. 1702.104. INVESTIGATIONS COMPANY.
(a) A person acts as an investigations company for the purposes of this chapter if the person:
(1) engages in the business of obtaining or furnishing, or accepts employment to obtain or furnish, information related to: […]
(B) the identity, habits, business, occupation, knowledge, efficiency, loyalty, movement, location, affiliations, associations, transactions, acts, reputation, or character of a person; […]
(D) the cause or responsibility for a fire, libel, loss, accident, damage, or injury to a person or to property; […]
(b) For purposes of Subsection (a)(1), obtaining or furnishing information includes information obtained or furnished through the review and analysis of, and the investigation into the content of, computer-based data not available to the public.
This text is written so broadly that it could mean just about anything. For example, if a PC Tech looks through a mother’s private computer (computer-based data not available to the public) to find out where her son has been online (the habits […] of a person), then he has performed an investigation. Very obvious non-investigatory actions like installing a wireless network, installing a hardware upgrade, performing a system tune up, or setting up a home theater system would not fall under the scope of the law; but nearly everything else is in a gray area. When approached for a clarification of the law, the Texas Private Security Bureau held up the overreaching scope of the law. This is the partial text of their opinion; the full PDF is linked here:
We understand the term “computer forensics” to refer to the analysis of computer-based data, particularly hidden, temporary, deleted, protected or encrypted files, for the purpose of discovering information related (generally) to the causes of events or the conduct of persons.
They are saying here that the above scenario of a mother attempting to find out the conduct of her son would run afoul of this law. If a PC repair customer got a virus and wanted to know why they did, the analysis of their browser history, temporary files, and hidden virus files would constitute an investigation and telling the customer how or why they got a virus infection would constitute the delivery of a report on this investigation. The TSB’s report goes on to put computer repair techs on notice and warn them and their customers of the penalties of violating this law.
Computer repair or support services should be aware that if they offer to perform investigative services, such as assisting a customer with solving a computer-related crime, they must be licensed as investigators.
Please be aware that providing or offering to provide a regulated service without a license is a criminal offense. TEX. OCC. CODE §§1702.101, 1702.388. Employment of an unlicensed individual who is required to be licensed is also a criminal offense. TEX. OCC. CODE §1702.386.
The penalty for performing investigations without a license is up to one year in jail and $14,000 in fines and penalties. Not only would I, or any PC repair tech, be liable, the customer would also be liable and would face the same penalties.
What makes this bill even more fun is that it was lobbied for exclusively by private investigator interest groups, surely under the specious claim of “protecting consumers”, and not one computer repair technician was asked for comment. The list of “witnesses” to this bill are listed here and here. Notice anything about the makeup of the witnesses?
So, now that many actions of Texas computer repair and service companies would require a PI license, now what? Surely a PI license is a simple matter of taking a test or paying a small fee? I’m afraid not. From their registration website, the Texas Private Security Bureau states the following requirements
- three years of investigative experience or a bachelors degree in criminal justice for investigations company license
- two consecutive years of legally acceptable experience in the guard company business
- successful completion of a two-hundred-question examination testing ability of the manager applicant to operate the guard company under the provisions of the statute regulating them
- criminal background check
- submitting fingerprints to have on file with the FBI
- ~$500 in registration fees, subscription fees, application fees, and fingerprint fees, payable yearly
These requirements would necessitate either Texas PC repair techs to close up shop for 3 years while completing an apprenticeship or to pursue an irrelevant college degree. On top of the hefty fees, this makes licensing a tough pill to swallow.
As with any law, exceptions exist, and one loophole is that a large repair shop, like the Geek Squad, would only be required to have one “full” private investigator on staff, and the other techs can simply have PI licenses bought for them ($500 per head per year) without needing to have the degree or apprenticeship. This makes the law doubly confusing as the ones who will be doing the sensitive data work will not actually need to have the mandated training or experience.
I have been contacted by a law firm who wishes to sue the state of Texas in order to get this law repealed or its scope narrowed significantly. I will be updating this blog with the progress of this situation, and hopefully PC Techs in Texas can come out clean.
UPDATE: I am proceeding with a lawsuit against the state of Texas to have this law repealed or changed. Please see this post for more information and updates.
I keep half of my computer repair tools on a USB Flash Drive (the other half I keep on bootable CDs). I found myself often losing the flash drives or otherwise destroying them in my pockets. I came up with a great way to make a cheap (or free!) holder for these keys out of things you should have around the house anyways. You could even use it to hold other USB dongles you frequently work with, such as a USB bluetooth or wifi dongle.
- Any USB cable with a female end on it. I just cut mine off the USB extender cable that came with my flash drive. Most flash drives come with these extender cables, so being a packrat, I naturally had dozens of them.
- Eyelet. I’m not even sure if this is the right term for this little screw. I got mine from a half-used picture frame hanging kit. You should be able to find them otherwise at any craft or hardware store.
- (Optional) Any strong glue like super glue or epoxy
Click the link below to catch the rest of the instructions after the fold!